000 00531nam a2200181Ia 4500
008 241210s9999 xx 000 0 und d
020 _a1-57820-097-0.
040 _aJamia Hamdard
041 _aEnglish
082 _a658.812
_bF56C
100 _aFleischer, Joe
245 4 _aThe Complete guide to customer support
_cJoe Fleischer, Brendan Read.
260 _aNew York
_bCMP Books
_c2002
300 _a272p.; 22cm.
650 _aConsumer satisfaction
_bRelationship marketing
_cLoyalty.
700 _aRead, Brendan
942 _cBK
999 _c38941
_d38941