000			00509nam a2200169Ia 4500
005			20250616114659.0
008			241210s9999 xx 000 0 und d
020			_a0-07-053042-4.
041			_aEnglish
082			_a658.8 Z04S _bZ04S
100			_aZeithaml, Valarie A
245		0	_aServices marketing _bintegrated customer focus across the firm _cValarie A. Zeithaml, Mary Jo Bitner.
250			_a3rd ed.
260			_aNew Delhi _bTata McGraw Hill _c2003
300			_axx, 668p.: ill.; 27cm.
942			_cBK
999			_c39146 _d39146