000 00447nam a2200145Ia 4500
008 241212s9999 xx 000 0 und d
020 _a8185989567
082 _a658.8
_bR17S
100 _aRampal, M.K.
245 0 _aService marketing
_bconcepts, applications and cases
_cM.K. Rampal, S.L. Gupta.
260 _aNew Delhi
_bGalgotia
_c2002
300 _axxi, 615p.; 25cm.
650 _aMarketing - Management
_bSales management.
700 _aGupta, S L
999 _c42789
_d42789