| 000 | 00485nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 241212s9999 xx 000 0 und d | ||
| 020 | _a8179921808 | ||
| 082 |
_a658.812 _bB94C |
||
| 100 | _aBuckingham, Richard | ||
| 245 | 0 |
_aCustomer once, client forever _b12 tools for building lifetime business relationships _cRichard Buckingham. |
|
| 260 |
_aDelhi _bJAICO Publishing House _c2004 |
||
| 300 | _axxiii, 285p.; 23cm. | ||
| 650 | _aRelationship-Marketing; Customer services; Customer care. | ||
| 999 |
_c42924 _d42924 |
||