| 000 | 00547nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 241212s9999 xx 000 0 und d | ||
| 020 | _a471984906 | ||
| 082 |
_a658.802 _bK13S |
||
| 100 | _aKasper, Hans | ||
| 245 | 0 |
_aServices marketing management _ban international perspective _cby Hans Kasper, Piet van Helsdingen, Wouter de Vries. |
|
| 260 |
_aChichester _bJohn Wiley _c2000 |
||
| 300 | _axviii, 750 p.; 24cm. | ||
| 650 |
_aMarketing _bCustomer relations _cService level agreement. |
||
| 700 | _adeVries, Wouter | ||
| 700 | _aHelsdingen, Piet van | ||
| 999 |
_c43523 _d43523 |
||