000 00429nam a2200145Ia 4500
008 241212s9999 xx 000 0 und d
020 _a8129700271
082 _a658.8
_bS29S
245 0 _aService management and operations
_cCengiz Haksever ...[et.al.].
250 _a2nd ed..
260 _aDelhi
_bPearson Education
_c2000
300 _axx, 584p.; 26cm.
650 _aService industries, Management.
700 _aHaksever, Cengiz
999 _c43595
_d43595