| 000 | 00458nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 241212s9999 xx 000 0 und d | ||
| 020 | _a1-57820-097-0. | ||
| 082 |
_a658.812 _bF56C |
||
| 100 | _aFleischer, Joe | ||
| 245 | 4 |
_aThe Complete guide to customer support _cJoe Fleischer, Brendan Read. |
|
| 260 |
_aNew York _bCMP Books _c2002 |
||
| 300 | _a272p.; 22cm. | ||
| 650 |
_aConsumer satisfaction _bRelationship marketing _cLoyalty. |
||
| 700 | _aRead, Brendan | ||
| 999 |
_c44301 _d44301 |
||