| 000 | 00458nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 241212s9999 xx 000 0 und d | ||
| 020 | _a033377793X. | ||
| 082 |
_a658.802 _bB26S |
||
| 100 | _aBaron, Steve | ||
| 245 | 0 |
_aServices marketing _btext and cases _cSteve Baron and Kim Harris. |
|
| 250 | _a2nd ed.. | ||
| 260 |
_aNew York _bPalgrave _c2003 |
||
| 300 | _axv, 291p.; 24cm. | ||
| 650 | _aCustomer relations; After sale service. | ||
| 700 | _aHarris, Kim | ||
| 999 |
_c44304 _d44304 |
||