000			00482nam a2200145Ia 4500
008			241212s9999 xx 000 0 und d
020			_a047148590x.
082			_a658.812 _bP36M
100			_aPeppers, Don
245		0	_aManaging customer relationships _ba strategic framework _cDon Peppers, Martha Rogers.
260			_aNew Jersey _bJohn Wiley _c2004
300			_axi, 516p.: ill.; 24cm.
650			_aCustomer relations - Management; Consumers preferences.
700			_aRogers, Martha
999			_c44319 _d44319