| 000 | 00469nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 241212s9999 xx 000 0 und d | ||
| 020 | _a8179921816 | ||
| 082 |
_a658.812 _bC94C |
||
| 245 | 0 |
_aCustomer service best practices _bcase studies and strategies _cedited by Ron Zemke, John A. Woods. |
|
| 260 |
_aDelhi _bJAICO Publishing House _c2004 |
||
| 300 | _axvi, 475p.; 24cm. | ||
| 650 | _aCustomer relations; Servicing. | ||
| 700 | _aWoods, John A | ||
| 700 | _aZemke, Ron | ||
| 999 |
_c44389 _d44389 |
||