| 000 | 00471nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 241212s9999 xx 000 0 und d | ||
| 020 | _a814471714 | ||
| 082 |
_a658.812 _bD44S |
||
| 100 | _aDiJulius III, John R. | ||
| 245 | 0 |
_aSecret service _bhidden systems that deliver unforgettable customer service _cJohn R. DiJulius III. |
|
| 260 |
_aNew York _bAmerican Management Association _c2003 |
||
| 300 | _axix, 172p.; 23cm. | ||
| 650 | _aCustomer servies; Consumer satisfaction. | ||
| 999 |
_c44813 _d44813 |
||