| 000 | 00610nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 241213s9999 xx 000 0 und d | ||
| 020 | _a8179924424 | ||
| 040 | _aJamia Hamdard | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bF25C |
||
| 100 | _aFeinberg, Richard | ||
| 245 | 0 |
_aCases in call center management _bgreat ideas (th)at work _cRichard Feinberg, Ko de Ruyter, Lynne Bennington. |
|
| 260 |
_aDelhi _bJaico Publishing House _c2006 |
||
| 300 | _ax, 356p.; 25cm. | ||
| 650 |
_aCustomer relations management _bBusiness strategy. |
||
| 700 | _aBennington, Lynne | ||
| 700 | _ade Ruyter, Ko | ||
| 942 | _cBK | ||
| 999 |
_c48230 _d48230 |
||