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Customer once, client forever 12 tools for building lifetime business relationships

Buckingham, Richard

Customer once, client forever 12 tools for building lifetime business relationships Richard Buckingham. - Delhi JAICO Publishing House 2004 - xxiii, 285p.; 23cm.

ISBN: 8179921808

Subjects--Topical Terms:
Relationship-Marketing; Customer services; Customer care.

Dewey Class. No.: 658.812 / B94C

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