The Big book of customer service training games (Record no. 43894)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00573nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241212s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 70590427 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | C20B |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Carlaw, Peggy |
| 245 #4 - TITLE STATEMENT | |
| Title | The Big book of customer service training games |
| Remainder of title | quick fun activities for training customer servicereps, salespeople and anyone else who deals with customers |
| Statement of responsibility, etc. | Peggy Carlaw, Vasudha Kathleen Deming. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Tata McGrawHill |
| Date of publication, distribution, etc. | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 209p.: ill.; 24cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | After sale service. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Deming, Vasudha Kathleen |
| Date last seen | Total checkouts | Full call number | Barcode | Price effective from | Koha item type | Lost status | Damaged status | Not for loan | Collection | Withdrawn status | Home library | Current library | Date acquired |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13/12/2024 | 658.812 C20B | 124281 | 13/12/2024 | General Books | General Collection | HMS Central Library | HMS Central Library | 22/02/2005 |
