Cases in call center management (Record no. 48230)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00610nam a2200193Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241213s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8179924424 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Jamia Hamdard |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | F25C |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Feinberg, Richard |
| 245 #0 - TITLE STATEMENT | |
| Title | Cases in call center management |
| Remainder of title | great ideas (th)at work |
| Statement of responsibility, etc. | Richard Feinberg, Ko de Ruyter, Lynne Bennington. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Delhi |
| Name of publisher, distributor, etc. | Jaico Publishing House |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 356p.; 25cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations management |
| Topical term following geographic name entry element | Business strategy. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bennington, Lynne |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | de Ruyter, Ko |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Books |
| Date last seen | Total checkouts | Full call number | Barcode | Price effective from | Koha item type | Lost status | Damaged status | Not for loan | Collection | Withdrawn status | Home library | Current library | Date acquired |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13/12/2024 | 658.812 F25C | 132555 | 13/12/2024 | General Books | General Collection | HMS Central Library | HMS Central Library | 22/01/2007 |
