Services marketing integrating customer focus across the firm Valarie A. Zeithaml, Mary JoBitner; Valarie A. Zeithaml, Mary JoBitner.

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Material type: Text

TextLanguage: English Publication details: New Delhi Tata McGrawHill Publications 2000Edition: 2nd edDescription: xxviii, 620p.: ill.; 28cmISBN:

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
General Books	HMS Central Library	General Collection	658.8 Z04S (Browse shelf(Opens below))	Available		80286

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