Customer relationship management emerging concepts, tools and applications editors, Jagdish N. Sheth, Atul Parvatiyar; G. Shainesh.

Material type: Text

TextLanguage: English Publication details: New Delhi Tata McGrawHill Publications 2001Description: xv, 543p.: ill.; 26cmISBN:

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
General Books	HMS Central Library	General Collection	658.812 C94C (Browse shelf(Opens below))	Available		89560

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Previous	658.812 B97H The Handbook of key customer relationship mangement the definitive guide to winning, managing and developing key account business	658.812 C20B The Big book of customer service training games quick fun activities for training customer servicereps, salespeople and anyone else who deals with customers	658.812 C94C Customer relationship management strategic imperative in the world of e-business	658.812 C94C Customer relationship management emerging concepts, tools and applications	658.812 C94C Customer relationship management strategic imperative in the world of e - business	658.812 C94C Customer service best practices case studies and strategies	658.812 C94C Customer relationship management	Next

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