Services marketing integrated customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner.

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Material type: Text

TextLanguage: English Publication details: New Delhi Tata McGraw Hill 2003Edition: 3rd edDescription: xx, 668p.: ill.; 27cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Text Book Collection	HMS Central Library Text Book Collection	General Collection	658.8 Z04S (Browse shelf(Opens below))	Not for loan	115999
General Books	HMS Central Library	General Collection	658.8 Z04S (Browse shelf(Opens below))	Available	113927
General Books	HMS Central Library Text Book Collection	General Collection	658.8 Z04S (Browse shelf(Opens below))	Available	113928
General Books	HMS Central Library	General Collection	658.8 Z04S (Browse shelf(Opens below))	Available	113929
General Books	HMS Central Library	General Collection	658.8 Z04S (Browse shelf(Opens below))	Available	113930
General Books	HMS Central Library	General Collection	658.8 Z04S (Browse shelf(Opens below))	Available	113931

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